Khoros, award-winning leader in digital-first customer engagement software and services, announced that it has been named a Leader in the Forrester Wave: Social Suites, Q3 2021 report.
According to the report, “Khoros’ deep capabilities in customer care and brand communities set it apart from other vendors in this space. […] Customer references praised the vendor’s ‘fantastic’ and ‘phenomenal’ account management, emphasizing its strength as a partner. For enterprises with diverse needs across departments that don’t necessarily have shared goals, Khoros is a good fit.”
The report evaluated the nine most significant Social Suites providers on 36 criteria across three categories — current offering, strategy, and market presence. Khoros received the highest score in the strategy category and the highest scores possible in 12 criteria, including social customer response, social organic publishing, product vision, revenue, and more.
Jack Blaha, CEO of Khoros, said:
“We believe this recognition validates that our technology is delivering on our promise to help companies create customers for life. Additionally, receiving the highest score in the strategy category is, in our opinion, a testament to both our current success and the potential of our software and services in the future.”
“We’ve worked hard over the past two years to deliver the industry’s best, unified platform to connect and improve the digital experience through digital marketing, customer service, community engagement, and customer experience solutions. To be recognized by Forrester, a titan of the industry, is truly rewarding.”
In its 2021 Spring Innovation Release, Khoros introduced new capabilities across the platform such as AI-powered tools for safer, smarter online communities, easier-to-access customer insights, and seamless workflows.
