NICE has optimised its CXone platform for Chrome OS.
The CXOne platform has also joined Google’s Chrome Enterprise Recommended programme and is now considered an optimised solution for devices across the Chrome OS ecosystem.
Paul Jarman, CEO, NICE CXone, said: “This expansion of our partnership with Google reaffirms NICE’s commitment to bringing exceptional, next-gen, digitally fluent experiences to organizations and their agents on an operating system of their choice.”
With CXone, organizations on Chrome have a platform that’s proven to be mission-critical in supporting millions of interactions for both trusted global brands as well as small and medium businesses. We’re proud to be an enabler for innovation that drives CX to new heights of excellence in the Chrome OS ecosystem.
Organisations that use Chrome OS devices can leverage the unified suite of CX apps that CXone offers. These apps include AI-powered conversational self-service, knowledge management, AI-powered omnichannel contact routing (ACD), Interactive Voice Response (IVR), CX Analytics, and more.
Companies that opt for NICE CXone and Chrome OS combination can take advantage of “efficient, flexible, and scalable infrastructure” to equip the remote workforce.
The partnership between the two companies also allows agents to serve customers across conventional and digital channels regardless of location and time.
Thomas Riedl, Director of Product for Chrome OS Enterprise and Education, said: “We are dedicated to bringing the best experience for contact centre agents and IT administrators to Chrome OS, and in that spirit are excited to welcome NICE CXone to our Chrome Enterprise Recommended ecosystem.”
