Computacenter has signed a three-year multi-million-pound contract with Sabio Group to support and optimise its customer contact centre and workforce optimisation solutions.
Supporting more than 4 million users worldwide, Computacenter aims to provide faster service from its Global Service Desk.
Sabio will supply innovative self-service and agent desktop technologies to help with service desk performance.
Adrian Hodder, Chief Technology Officer, Computacenter Group, said: “At Computacenter we see customer experience (CX) as an important differentiator for our business…, and We’re committed to providing our customers and staff with the ability to choose how and when they engage with our Global Service Desk, whether that’s via the latest digital or more traditional channels.”
“Sabio understands our vision and has been instrumental in deploying and managing many of the key customer insight and infrastructure solutions that help power our service capability.
“We look forward to extending our partnership and working with Sabio to bring further customer experience capabilities on board throughout our core services contract, particularly in key areas such as self-service and the agent desktop.”
Sabio has worked with Computacenter to deliver multi-lingual self-service capabilities across the Service Desk function. Under the contract, Sabio will also develop an innovation strategy to enhance customer service journeys.
James Hughes, Group Head of Solutions, Sabio, said: “Computacenter is focused on building the service desk of the future, but also recognises the critical importance of having a core customer experience platform that will enable it to bring new, AI and automation capabilities on board.
“We are delighted that Computacenter has extended its partnership with Sabio and recognises our commitment to helping accelerate its ability to deliver brilliant service experiences each and every time.”
CX Today recently spoke with Sabio to learn more about the importance of a people-first approach for CX.
