Building a Next Generation Virtual Agent

Charlie Mitchell

CX Today's Charlie Mitchell hosts Nick Dicksee, Avaya International CPaaS Specialist Lead

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CX Today’s Charlie Mitchell hosts Nick Dicksee, Avaya International CPaaS Specialist Lead.

In this session we discuss the following:

  • The changing reputation of virtual agents
  • Excellent examples of virtual agents
  • Where to start when building a successful virtual agent
  • Virtual agent mistakes and misconceptions
  • Final pieces of advice for embarking on a virtual agent project

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