Chorus.ai, the leading conversational intelligence platform for modern sales, recently announced an update to its strategy to share conversational intelligence with the world. Chorus.ai is now delivering a new API for conversational intelligence, alongside integrations with Slack and Zapier.
These new enhancements will help to bring the potential of conversational intelligence into crucial BI tools. Companies will be able to access CI technology in Looker, Tableau, Mode Analytics, and more. The update should help revenue teams to harness the voice of the customer more effectively in their ecosystems.
According to the CEO of Chorus.ai, Jim Benton, the company’s ability to bring the customer’s voice into every system will help organisations deliver next-generation customer experiences. The new step in Chorus.ai’s effort to drive an open ecosystem reflects the company’s continued investment into its platform. It also helps more customers to embrace the technology.
What’s New with Chorus.ai?
With the latest announcement, Chorus’ portfolio includes:
- A native integration with Slack that enables recordings and voice of the customer insight snippets within collaborative workflows. This ensures that teams can unlock Chorus benefits in the systems they already use
- A Zapier integration where unique actions and triggers can be automated to deliver greater productivity on the things that matter most. Teams can push insights to revenue leaders to alert them of key moments, like when a desk risk is flagged on a call
- A CI (Conversational Intelligence) API, which allows all users to build on Chorus’ advanced outcome-based analytics solution. Teams can leverage conversation intelligence throughout the entire organisation by embedding it into other tools, like a BI or CRM platform. This helps revenue leaders to discover new opportunities
Chorus also recently announced that it is a featured launch partner for the new Zapps marketplace created by Zoom. Chorus will be available as a Zapp to deliver real-time intelligence in video meetings. This partnership builds on the existing ties between Zoom and Chorus. Chorus was the first CI platform to launch a new native integration with Zoom.
New Opportunities for Conversational Intelligence
According to VP of Product and Engineering at Chorus.ai, Dominik Facher, enterprises are just beginning to tap into the capabilities and benefits of conversational intelligence. The new updates from Chorus will help to open the door to more customers. The Zapier integration, Zapps launch, Slack connection and API are all powerful steps forward for Chorus.
Facher noted that there is a lot of opportunity available for customers to take advantage of the insights that are available in their conversations. The new innovations within the Chorus portfolio are the latest in a string of updates from Chorus. In September, the brand also launched a new patent within the Chorus.ai portfolio. Each new step from the company represents the brand’s ongoing commitment to changing the world with the power of CI insights.
