PCI Pal has announced that it has extended its reseller partnership agreement with CCaaS provider Puzzel to include PCI Pal’s Digital and IVR payment solutions in Puzzel’s portfolio.
Puzzel first joined PCI Pal’s partnership programme in 2018, when it incorporated the flagship PCI Pal Agent Assist solution into its overall contact centre portfolio to offer a PCI compliance telephone-based payment security solution to customers. Following this, Puzzel has successfully implemented Agent Assist into multiple customer infrastructure, such as Business Growth and Lifeplus
Following this success, Puzzel has now added PCI Pal’s full complement of products to its marketplace. Key benefits of PCI Pal include flexible payment solution adapted for mobile apps, web and IVR, secure SMS, credit card, debit card and Instapay payments, flexible integration with other corporate systems and others.
Darren Gill, Chief Revenue Officer for PCI Pal said:
“We are delighted that Puzzel has extended its partnership agreement to now offer organisations secure payment solutions that support a true omni-channel approach.”
“In addition to our Agent Assist solution for telephone-based payment security, Puzzel has now incorporated our IVR and Digital solutions to its extensive portfolio to secure payments, no matter what communications channel is used.”
Commenting on the extension of the partnership agreement, Rob Wiles, Director of Channel Partnerships, Puzzel said:
“The PCI Pal suite has been extremely well received by our customers who need a seamless, cloud-based solution that can be integrated with existing payment service providers, gateways and CRM solutions.”
“The PCI Pal solution never fails to deliver, and the service we receive from the team is excellent; extending our partnership to add IVR and Digital means we have a fully comprehensive portfolio that complements our customers’ increasing omni-channel payment security needs.”
