The contact centre platform also announced the appointment of Sydney Carey as its new CFO
Contact centre provider Talkdesk has announced its latest Series D round of funding.
The company’s CX Cloud solution contains a broad suite of software for contact centre teams and is used by the likes of IBM, Trivago and Fujitsu, with Talkdesk recently ranking first in G2’s Summer Reports.
The company’s latest Series D round of $230mn included the participation of new investors Whale Rock Capital Management, TI Platform Management, and Alpha Square Group and existing investors Amity Ventures, Franklin Templeton, Top Tier Capital Partners, Viking Global Investors, and Willoughby Capital.
The additional funding means Talkdesk has raised $498mn total since its foundation, and at a valuation of over $10bn it is one of the highest-valued private companies in the contact centre industry.
“For many organisations, the contact center is fast becoming a driver of tangible business results and an asset to the bottom line,” said Tiago Paiva, founder and Chief Executive Officer, Talkdesk. “Since its founding, Talkdesk has been challenging the status quo and shaking up the industry’s old world order to make this a reality. We’re grateful for the continued confidence in our strategy and more determined each day of our unique ability to help companies deliver memorable customer experiences, one engagement at a time.”
Talkdesk said it would use the funds to continue to fuel its growth and expand its presence globally, while also focusing on building a more diverse workforce. To that end, the company also announced it was appointing Sydney Carey, formerly of Sumo Logic, as its new Chief Financial Officer. The appointment means women now hold more than half the senior leadership positions at Talkdesk.
“I’m proud to join Talkdesk at this pivotal moment in the company’s journey. Some of the most rewarding experiences in my career have centered around helping innovative, fast-growth companies like Talkdesk manage acceleration, scale effectively to meet changing business demands, and formalise operations,” said Sydney Carey, Chief Financial Officer, Talkdesk. “I join a stellar Talkdesk executive team, and I’m eager to work alongside each of these leaders to take the company into its next decade of transformational growth.”