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AI & Automation in CX
Future of CX: Part 7 – 6:15 PM — The Customer We Chose to Lose
Service Management & Connectivity
Zoom: AI That Deflects Isn’t Solving Your CX Problem
Contact Center & Omnichannel
Big CX News from Salesforce, Cisco, NiCE & Afiniti
CRM & Customer Data Management
Legacy CRM Wasn’t Built for AI: The Case for a New Stack
Workforce Engagement Management
Why Workforce Schedules Drift – And How to Build Plans That Keep Up
8×8 Launches Resolve to Reach the 70% of Workers Enterprise Tools Ignore
RingCentral Turns Microsoft Teams into a Contact Center
How Pets at Home Is Putting the Lead on Connected Pet Care With Salesforce
Kore.ai’s Raj Koneru Reveals the Multi-Agent CX Shift Leaders Can’t Ignore
Why Vonage Is Moving Beyond Generic AI for CX With Industry-Specific AI Agents
Customer Engagement & Journey Orchestration
Enterprise AI Video Has a Relevance Problem
Is Microsoft’s OpenAI Bet Putting Your AI Contract at Risk?
The Legacy Survey is Dead: How Sprinklr’s AI Containment is Ruthlessly Displacing Point Solutions
Capgemini, NiCE & Route 101 Confirmed in $670M HMRC CCaaS Deal
Security, Privacy & Compliance
Anthropic Opens Project Glasswing to 150 More Partners as the AI Cybersecurity Arms Race Heats Up
Marketing & Sales Technology
Salesforce Connections 2026 Predictions: Agentic Marketing Is About to Take Center Stage
