Latest Editorial News

Workforce Engagement Management

Centrical Joins The Employee Experience AI Funding Wave, CX Leaders Should Pay Attention

Contact Center & Omnichannel​

Cisco Launches AI WEM, AI Concierge, and Agent 360 at Cisco Live

Contact Center & Omnichannel​

Cisco: The AI Chatbot Era Is Dead – Here’s What Comes Next

Security, Privacy & Compliance

Financial Services AI Rollouts Risk Leaving Vulnerable Customers Behind, Leaders Warn

CRM & Customer Data Management

Salesforce Expands Headless 360 Vision with Contentful Acquisition

Workforce Engagement Management

The WEM Orchestration Gap No One Is Talking About

AI & Automation in CX

From Device Data to Workflow Automation: Lenovo and ServiceNow’s CX Stack Play

AI & Automation in CX

How Zoom’s New AI Agent Could Cut Post-Call Wrap-Up for Good

Workforce Engagement Management

WEM Platforms Are Building the AI That Could Make Them Obsolete

Marketing & Sales Technology

Lean DTC Teams Are Struggling With Personalization, Not Technology

AI & Automation in CX

Admiral Acquires Flock to Tackle CX Friction in Commercial Fleet Insurance

Security, Privacy & Compliance

AI Models Flout EU Law in Up to 93% of Tested Scenarios, Research Firm Warns Enterprises

Contact Center & Omnichannel​

Afiniti Wants to Own Contact Center AI Decisioning

Security, Privacy & Compliance

TTEC Launches AI Security Platform to Address Rising Risks in Remote CX Operations

AI & Automation in CX

Why Bad AI Rollouts Break Customer Trust

AI & Automation in CX

Big CX News from Zoom, Salesforce, Sprinklr & IBM