Latest Editorial News

CRM & Customer Data Management

How CRM Vendor Attio Turned Intercom’s Fin AI Agent Into an Always-On Sales Rep

AI & Automation in CX

ServiceNow’s Knowledge 26 Warning: Govern AI Agents Or Watch Them Break Things

AI & Automation in CX

Vendors Race to Reinvent Cyber Defense for the Agentic AI Era

Workforce Engagement Management

AI Is Leaving the Contact Center – Is Anyone Ready for What Comes Next?

Contact Center & Omnichannel​

Cisco Cuts 4,000 Jobs – But is Webex Contact Center Safe?

AI & Automation in CX

Anthropic Targets SMB AI Adoption Gap with Claude for Small Business

Customer Engagement Platforms

How CX Leaders Can Build Customer Trust With AI Agents

AI & Automation in CX

OpenAI Launches Enterprise Deployment Unit as AI Vendor Race Shifts Toward Services

AI & Automation in CX

Intercom Rebrands to Fin as AI Agent Becomes the Core Business

AI & Automation in CX

Why Your Brand Is Invisible in AI Search and What Marketers Must Fix

AI & Automation in CX

The 2026 Headless Market: The Four Enterprise Strategies Reshaping CX Software

AI & Automation in CX

Google Cloud Uncovers First AI-Made Zero-Day Exploit, Putting CX in the Crosshairs

AI & Automation in CX

LinkedIn Is Becoming the Go-To Growth Platform for AI-Driven SMBs

Security, Privacy & Compliance

AI Is Breaking Contact Center Security—Are You Ready?

Contact Center & Omnichannel​

The Online vs Offline Divide: The Gap Retailers Keep Ignoring

Security, Privacy & Compliance

California Slaps General Motors With Record $12.75M CCPA Fine Over Sales of Customers’ Connected Car Data