Latest Editorial News

Customer Analytics & Intelligence

The Verdict Is In: Ticketmaster’s Monopoly Cost Fans More Than Money

AI & Automation in CX

Can Twilio’s Embeddable Contact Center Break Down Enterprise Silos?

AI & Automation in CX

Real-Time CX Moves Off Dashboards And Onto The Retail Front Line

CRM & Customer Data Management

Salesforce Aims to Redefine CRM Access with Headless 360

Contact Center & Omnichannel​

One Third of Agents Are Ready to Quit Because of AI Absence, Verint Warns

Customer Analytics & Intelligence

Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse

Contact Center & Omnichannel​

Avaya’s 200-Seat Rule Accelerated the Migration Race. Who’s Ahead?

Contact Center & Omnichannel​

How AI in the Contact Center is Powering Real-Time Insights, Smarter Agents & Better ROI

Workforce Engagement Management

How CXA Is Changing the Contact Center Operations Model

CRM & Customer Data Management

U.K. Retail Loyalty Enters AI Era as M&S, Tesco and Boots Drive Hyper-Personalization in Reward Schemes

AI & Automation in CX

Salesforce Relaunches AgentExchange, Marking a New Phase In Its AI Agent Marketplace Strategy

Community & Social Engagement

The Future of Community Platforms: AI, Automation & the Next Evolution

Community & Social Engagement

After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI

AI & Automation in CX

8×8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents

Workforce Engagement Management

Verint’s Quiet Pivot: How AI Is Reshaping Its Core Business

AI & Automation in CX

HubSpot Launches AEO Tool and AI Updates to Push Context-Aware CRM Strategy