Latest Editorial News

Community & Social Engagement

Community & Social Engagement: The Future of Customer Experience 

AI & Automation in CX

Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool

AI & Automation in CX

Why Do So Many Agent Assist AI Deployments Fail? The Contact Center Architecture Mistakes to Avoid

AI & Automation in CX

IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services

Marketing & Sales Technology

How to Use Data Analytics to Stop Customer Churn

AI & Automation in CX

Why Wall Street is Suddenly Nervous About Your Contact Center Vendor

CX Trends

Vodafone, EE, O2 and Three £1.1BN Lawsuit Highlights Customer Loyalty Exploitation Issues

AI & Automation in CX

A 2025 Review: The 5 Trends Every Head of CX Needs To Know

AI & Automation in CX

Zendesk and Microsoft Targets The Small Business Market in Latest Partnership

AI & Automation in CX

Amazon Nova Sonic: The End of the “Robot Pause” in CX?

AI & Automation in CX

AI & Automation in CX: The Ultimate Enterprise Guide to CX Automation, AI Tools, and Platforms

Service Management & Connectivity

Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market

AI & Automation in CX

Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty

Customer Engagement Platforms

How Not to “Do” a Ticketmaster: 5 CX Considerations for High-Demand Businesses

AI & Automation in CX

The Contentsquare-Loris Acquisition: A Closer Look

Customer Analytics & Intelligence

Is NPS Really BS? Another Study Suggests So