Latest Editorial News

Community & Social Engagement

Gartner Magic Quadrant for Social Media Management and Listening 2026: The Rundown 

Security, Privacy & Compliance

The Impersonation Crisis in Social CX: How Fake Accounts and AI Clones Are Exploiting Customer Trust

CRM & Customer Data Management

“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap

CRM & Customer Data Management

Why Salesforce’s Headless Contentful Deal Is Bigger Than Content Management

AI & Automation in CX

Big CX News from HubSpot, Microsoft, OpenAI & Anthropic

Security, Privacy & Compliance

Privacy Fears Could Push Half of Consumers Off Social Media, Raising Challenges for Customer Engagement

AI & Automation in CX

Zoom Brings AI Receptionist to Any Phone System – No Zoom Phone Required

Contact Center & Omnichannel​

Cresta Targets Contact Center AI Deployment Gap

AI & Automation in CX

Frontier AI Is Getting More Powerful But CX May Need an Uber, Not a Boeing

Marketing & Sales Technology

The End of Separate Sales and Support Journeys?

AI & Automation in CX

Accenture Edge and Google Cloud Launch Agentic AI Solutions

AI & Automation in CX

Salesforce Commits $1 Billion Agentforce Investment to Switzerland

AI & Automation in CX

Microsoft Just Put Agentic AI Inside Every Sales and Service Conversation

Contact Center & Omnichannel​

Meta Brings AI Business Agent to WhatsApp to Power 24/7 Customer Service

AI & Automation in CX

Deployment-First AI Is a Dangerous Bet According to SAP CX

CRM & Customer Data Management

“We Made a Mistake” – HubSpot Reverses Customer Data Enrichment Plan