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CX Trends
Customer Experiences in the US Hit a Record Low (Again!), Forrester Says
Contact Center & Omnichannel
The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications
Big CX Update
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Event News
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Customer Engagement & Journey Orchestration
Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards
Community & Social Engagement
Sprinklr Integrates with Bluesky for Publishing Content & Deeper Analytics
AI & Automation in CX
AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”
Medallia Snags Former Qualtrics Exec Mark Bishof as CEO
Addressing New Challenges in CX through Partnership
CX TV
How to Ensure the Ethical, Compliant Use of Contact Center AI
Customer Analytics & Intelligence
Developing a Successful VoC Strategy: 3 Lessons from Belron
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
Why Trust Building is The Cornerstone of Customer Relationships (and How to Max it)
What Comes After NPS Surveys?
Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims
