Latest Editorial News

AI & Automation in CX

Forget the Model Wars. Vendors Are Now Competing on Enterprise AI Deployment

CRM & Customer Data Management

Legacy CX Platforms Turn to AI-Native Acquisitions as Agent Race Heats Up

Contact Center & Omnichannel​

How Casio Is Transforming CX With RingCentral – One Deliberate Step at a Time

AI & Automation in CX

Most CX Leaders Are Still Buying for the Last AI Cycle

Contact Center & Omnichannel​

How ODEON Cinemas is Redefining Empathetic Guest Service With Zendesk

Security, Privacy & Compliance

First Fully Autonomous AI Ransomware Campaign Raises the Stakes for Enterprise Cybersecurity

Event News

CX Awards 2026 Categories Announced: 25 Benchmarks for CX Excellence

Customer Engagement & Journey Orchestration

Is Your POS Solving or Amplifying Customer Anxiety?

AI & Automation in CX

Webex CX Chief On What Enterprise AI In CX Gets Wrong

Marketing & Sales Technology

The Hidden CX Cost of a Disconnected Marketing Stack

Marketing & Sales Technology

37% of Consumers Have Already Moved On – Is Your Attribution Strategy Ready?

AI & Automation in CX

Big CX News from Salesforce, HubSpot, Genesys & Microsoft

CRM & Customer Data Management

Klaviyo Embeds AI Agents in its CRM to Deliver Shared Customer Context

Customer Analytics & Intelligence

Cancelled Flight, Broken App, No Answer – Why Airline CX Keeps Failing at the Worst Moment

Contact Center & Omnichannel​

Cityside Fiber’s CX Leader on AI, Soft Skills, and Owning Your Seat at the Table

Community & Social Engagement

The End of the Chat Interface? OpenAI’s Bet on Agentic AI