Editorial Type
Tech Categories
Hot Topics
Business Priorities
Industry Verticals
Connect
More from CX Today
Home → CRM & Customer Data Management
AI & Automation in CX
Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software
Contact Center & Omnichannel
The Real Reason Your Contact Center AI Isn’t Delivering ROI
CRM & Customer Data Management
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
HubSpot INBOUND 2025: The Top 10 Announcements
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
Salesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could Backfire
Legacy CRM Wasn’t Built for AI: The Case for a New Stack
Turning CRM Data Into Action: A Practical Playbook for CX Leaders
How CRM Vendor Attio Turned Intercom’s Fin AI Agent Into an Always-On Sales Rep
Why Retail Leaders Are Ditching Scripted Chatbots for Agentic AI
