CRM & Customer Data Management

AI & Automation in CX

Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

CRM & Customer Data Management

Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk

CRM & Customer Data Management

ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition

CRM & Customer Data Management

200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce

CRM & Customer Data Management

Zendesk Outlines Its Unique Pricing Strategy for AI Agents

CRM & Customer Data Management

Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud

CRM & Customer Data Management

ServiceNow Reimagines the ServiceNow Store for the AI Agent Era

CRM & Customer Data Management

The Forrester Wave for CRM Software 2025: Top Takeaways

CRM & Customer Data Management

Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process

Contact Center & Omnichannel​

Accenture Claims “Customer Service Is on the Brink”

Contact Center & Omnichannel​

Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE

CRM & Customer Data Management

Oracle Introduces AI Agent Studio, Bolsters Fusion Applications

CRM & Customer Data Management

Salesforce Resolves 85% of Its Customer Queries with Agentforce

CRM & Customer Data Management

ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools

CRM & Customer Data Management

Salesforce Touts a Big ITSM Move Amid ServiceNow’s CRM Push

CRM & Customer Data Management

The Latest BIG News from ServiceNow, Mitel, Google, & Genesys

CRM & Customer Data Management

Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering