CRM & Customer Data Management

CRM & Customer Data Management

The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work

Contact Center & Omnichannel​

Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge

CRM & Customer Data Management

HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities

CRM & Customer Data Management

Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Twilio, & IBM

CRM & Customer Data Management

Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence

CRM & Customer Data Management

Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses

Contact Center & Omnichannel​

The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk

Contact Center & Omnichannel​

Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms

CRM & Customer Data Management

Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate

CRM & Customer Data Management

Microsoft & SAP Make Copilot & Joule Co-Operative

CRM & Customer Data Management

Microsoft’s Autonomous Agents Are Now Available In Public Preview

Contact Center & Omnichannel​

The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk

CRM & Customer Data Management

Shopify Rules Out a CRM Push After Salesforce Beef

Contact Center & Omnichannel​

Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

CRM & Customer Data Management

Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”

CRM & Customer Data Management

Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand

Contact Center & Omnichannel​

Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation