CRM & Customer Data Management

AI & Automation in CX

Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

CRM & Customer Data Management

The Latest BIG News from SAP, Dialpad, HubSpot, & Avaya

CRM & Customer Data Management

HubSpot Acquires Mindstream, Expands Its Media Network

CRM & Customer Data Management

Slack May Never Catch Up with Microsoft Teams, But It Has a Big Future

CRM & Customer Data Management

SAP Introduces AI Agents That Collaborate Across Business Functions

CRM & Customer Data Management

Adobe MAX 2024: 3 Top Takeaways from the Creativity Conference

Contact Center & Omnichannel​

Genesys Delivers AI-Powered Self-Service Capabilities to 34 Million Healthcare Customers

CRM & Customer Data Management

The State of Customer Experience Technology in 3 Statistics

CRM & Customer Data Management

Salesforce Targets Insurance Sector with Latest AI Release

CRM & Customer Data Management

Hacker Exposes Zendesk Security Flaw, Accesses Confidential Customer Info

CRM & Customer Data Management

‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor

Contact Center & Omnichannel​

Big CX News from AWS, Salesforce, Zoom, Zendesk & Oracle

Contact Center & Omnichannel​

AWS Introduces the Salesforce Contact Center with Amazon Connect

CRM & Customer Data Management

Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service

CRM & Customer Data Management

Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot

CRM & Customer Data Management

What’s Happening at Salesforce? The Latest on its AI, CRM & Data Masterplan

CRM & Customer Data Management

HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”