CRM & Customer Data Management

AI & Automation in CX

Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

Contact Center & Omnichannel​

Big CX News from NICE, Zendesk, Meta & Five9

Contact Center & Omnichannel​

NICE Names Scott Russell as New CEO, Posts Strong Q2 Numbers

CRM & Customer Data Management

Zendesk Teams with Meta to Launch Customer Messaging App

Customer Analytics & Intelligence

Twilio Sued for Allegedly Collecting Customer Data Without Consent

CRM & Customer Data Management

Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience

Contact Center & Omnichannel​

Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success

Contact Center & Omnichannel​

Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities

CRM & Customer Data Management

Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai

Contact Center & Omnichannel​

Big CX News from Five9, NICE, Oracle & Webex

Contact Center & Omnichannel​

Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution

Contact Center & Omnichannel​

Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia

Customer Analytics & Intelligence

The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways

CRM & Customer Data Management

Salesforce to Acquire Unified Omnichannel Retail Platform

CRM & Customer Data Management

The Big Salesforce-Workday Announcement: A Closer Look

CRM & Customer Data Management

“Never Rational!” Pegasystems Reacts as $2BN Appian Case Is Overturned

CRM & Customer Data Management

Bird Unveils an AI-First CRM, Announces a 90 Percent Discount on Sinch, Twilio, & Zendesk