CRM & Customer Data Management

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

CRM & Customer Data Management

Breaking Data Silos Across Teams and Systems to Deliver Connected Customer Journeys

AI & Automation in CX

Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys

CRM & Customer Data Management

What Are the Biggest CRM Trends 2026 Buyers Can’t Ignore If They Want Faster Growth?

CRM & Customer Data Management

What Do CRM Analyst Reports Reveal About CRM And Customer Data In 2026, And Are You Behind?

CRM & Customer Data Management

What Is Customer Data Management? CRM, CDP & Data Strategy Explained for 2026

CRM & Customer Data Management

The “Real-Time” Lie: Inside the Latency, Data Quality, and Identity Gaps Breaking CX Decisioning

AI & Automation in CX

Salesforce’s Informatica Expands Microsoft Alliance to Streamline Enterprise Data Foundations

AI & Automation in CX

Adecco Targets Majority AI-Driven Revenue in Expanded Salesforce Agentforce Deal

AI & Automation in CX

Big CX News from Salesforce, Zendesk, NiCE & AWS

AI & Automation in CX

Oracle’s CX Growth Lags Despite AI-Powered Cloud Surge

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

CRM & Customer Data Management

Accenture to Acquire Ookla to Bring Network Data Deeper Into Enterprise CX

CRM & Customer Data Management

Formula 1 and Salesforce Expand AI Partnership to Strengthen Digital Fan Engagement

CRM & Customer Data Management

Google Cloud and Nokia Simplify Mobile Network Access for Developers

CRM & Customer Data Management

Salesforce Launches Agentforce for Communications to Target Telecom Efficiency and Customer Retention

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

CRM & Customer Data Management

Salesforce Reframes AI Model Competition Around Enterprise Work and Agents