CRM & Customer Data Management

AI & Automation in CX

Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

CRM & Customer Data Management

Salesforce Announces Its First Product Discovery Solution for Customer Service

CRM & Customer Data Management

ServiceNow President Desai Leaves After Hiring Policy Breach

CRM & Customer Data Management

Big CX News from NICE, Salesforce, Gamma & SAP

CRM & Customer Data Management

Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process

Contact Center & Omnichannel​

Gamma Rolls Up BrightCloud, Targets Enterprise CX Expansion

CRM & Customer Data Management

Salesforce Goes All-In on GenAI In Customer Service with Its Einstein Service Agent

CRM & Customer Data Management

UK Teenager Accused of Hacking Twilio, LastPass, & Mailchimp Arrested

CRM & Customer Data Management

SAP Scrapped 2,000 Jobs Last Quarter & Now Plans to Ramp Up Hiring

Contact Center & Omnichannel​

Five9 Onboards Einstein AI, Achieves Landmark Salesforce Partner Status

Contact Center & Omnichannel​

Big CX News from Google, HubSpot, Salesforce, & Kore.ai

CRM & Customer Data Management

Sinch Announces Fresh AI Capabilities for its CPaaS Solution

CRM & Customer Data Management

Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”

CRM & Customer Data Management

SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket

Contact Center & Omnichannel​

10 Bad Customer Service Examples, and What You Can Learn from Them

CRM & Customer Data Management

Zoho Gives Customer Operations a Center Point with CRM for Everyone

Contact Center & Omnichannel​

Amazon Releases AI Chatbot ‘Rufus’ for US Customers