CRM & Customer Data Management

AI & Automation in CX

ChatGPT vs Claude vs Copilot: Which is the Best Starting Tool for Marketing?

CRM & Customer Data Management

The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work

CRM & Customer Data Management

SugarCRM Appoints New CEO to ‘Innovate and Grow’

CRM & Customer Data Management

Salesforce CEO Reveals its ‘Next Big Transformation’

CRM & Customer Data Management

Twilio Announces the Global Availability of Branded RCS Messaging

CRM & Customer Data Management

Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack

Contact Center & Omnichannel​

Big CX News from Salesforce, NICE, Microsoft & Dubber

CRM & Customer Data Management

Salesforce Offers Enterprise Sales and Service Cloud Customers a Free Upgrade

CRM & Customer Data Management

Analysts React to Salesforce’s Acquisition of PredictSpring

CRM & Customer Data Management

Early Users React to the Genesys and Salesforce Unified CCaaS-CRM Solution

CRM & Customer Data Management

Klarna is All in on AI, Plans to Slash Workforce in Half

Contact Center & Omnichannel​

Big CX News from Zendesk, Cisco, Oracle & Five9

CRM & Customer Data Management

Oracle Announces Revenue-Boosting All-in-One CX Management Solution

CRM & Customer Data Management

Zendesk Unveils “Industry First” Outcome-Based Pricing Model

CRM & Customer Data Management

Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed”

CRM & Customer Data Management

Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach

Contact Center & Omnichannel​

Big CX News from NICE, Five9, Zoom & Webex

Contact Center & Omnichannel​

Zendesk Report Predicts the End of Customer Wait Times