CRM & Customer Data Management

CRM & Customer Data Management

The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work

Contact Center & Omnichannel​

Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge

CRM & Customer Data Management

How to Build a Real-Time Customer Data Layer That Reflects Behaviour, Not History

AI & Automation in CX

Salesforce Expands London AI Campus as Agentforce Adoption Moves “Beyond Pilots”

CRM & Customer Data Management

Turning CRM Data Into Action: A Practical Playbook for CX Leaders

CRM & Customer Data Management

Salesforce and IBM Build Unified Customer Journey Platform for AusNet

AI & Automation in CX

From UI to Headless: Why Natural Language Is Becoming the CX Interface

CRM & Customer Data Management

How CRM Vendor Attio Turned Intercom’s Fin AI Agent Into an Always-On Sales Rep

CRM & Customer Data Management

Why Does Your Customer Data Strategy Create More Noise Every Time You Add More Data?

AI & Automation in CX

The 2026 Headless Market: The Four Enterprise Strategies Reshaping CX Software

CRM & Customer Data Management

Your Customer Data Model Isn’t Wrong. It’s Too Rigid to Reflect How Customers Actually Behave

AI & Automation in CX

SAP Shifts CX Strategy Toward Orchestrated, Outcome‑Driven AI Systems

AI & Automation in CX

Financial Services CRM Gets an AI Overhaul across Salesforce, Anthropic and CSI

CRM & Customer Data Management

Salesforce’s API‑First Strategy For Headless Is Reframing the Role of CRM Interfaces

CRM & Customer Data Management

Your CRM Isn’t a Source of Truth – It’s a System for Scaling Customer Confusion

AI & Automation in CX

8×8 Updates CX Platform to Tackle the Bottlenecks Stalling AI Deployments

AI & Automation in CX

HubSpot Prepares to Hand the CRM Keys to AI Agents

AI & Automation in CX

Why Retail Leaders Are Ditching Scripted Chatbots for Agentic AI