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The Google-HubSpot Acquisition Rumors: Could It Really Happen?
CRM
Salesforce Is Close to Acquiring Informatica, Reports
Zendesk Is 43 Percent Cheaper Than Salesforce Service Cloud, Finds Nucleus Research
The AI CRM Era: The Best AI CRM Tools and Features
Salesforce Reportedly Set to Lay Off 700 Employees
ERP vs CRM: What’s the Difference and Which Do You Need?
ServiceNow Wins Big from GenAI In Customer Experience & Beyond
Meet Buddy. Pega’s New Generative AI Assistant
SAP Announces Mass Restructure, Aims to Reskill 8,000 Employees
Salesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” Models
Salesforce Refutes Reports of a Hiring Freeze
Open-Source CRM Software: The Features and Benefits in 2024
10 Impressive SugarCRM Features for Customer Service
Salesforce Announces Einstein Copilot Release Date, New AI for Service Cloud
Gartner Magic Quadrant for Personalization Engines 2023
Nine Customer Journey Map Examples – and What We Can Learn from Them
The Top 10 HubSpot Service Hub Features for CX
How Review Management Impacts Customer Experience
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
Event News
CX Awards 2023 Winners 🏆
Contact Centre
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CRM Reviews
NetSuite vs Salesforce: Which Is Best for My Business?
Zendesk vs HubSpot: Battle of the SaaS Giants
Dreamforce 2024