CRM & Customer Data Management

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

CRM & Customer Data Management

Breaking Data Silos Across Teams and Systems to Deliver Connected Customer Journeys

CRM & Customer Data Management

Microsoft Expands Dynamics 365 Contact Center with New AI Agents

CRM & Customer Data Management

Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall

CRM & Customer Data Management

Salesforce Sets Its Sights on $60 Billion by 2030

CRM & Customer Data Management

Dreamforce 2025: Reflecting on Benioff’s AI Insights

CRM & Customer Data Management

How Automotive Cyberattacks Are Disrupting B2B Customer Experience

CRM & Customer Data Management

Using CRM Pricing Models in the AI Era, What’s Going to Change?

CRM & Customer Data Management

The Big ServiceNow AI Experience Announcement: A Closer Look

CRM & Customer Data Management

Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition

CRM & Customer Data Management

Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow

CRM & Customer Data Management

Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce

CRM & Customer Data Management

Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation

CRM & Customer Data Management

Microsoft Deepens Talkdesk Integration in Latest Partnership

CRM & Customer Data Management

Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service

CRM & Customer Data Management

Harrods Customers Targeted After Cyber Attack on Third-Party Vendor

CRM & Customer Data Management

Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?

CRM & Customer Data Management

Pega Promises Predictable & Trustworthy Customer Service AI Agents