CRM & Customer Data Management

AI & Automation in CX

Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

AI & Automation in CX

Big CX News from ServiceNow, Zoom, Cisco & IKEA

AI & Automation in CX

Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams

CRM & Customer Data Management

ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions

AI & Automation in CX

The Smart Automation Moves Powering Support Cost Reduction Without Breaking CX

CRM & Customer Data Management

Big CX News from Salesforce, AWS, Coupang & IBM

CRM & Customer Data Management

Choose the Right Journey Orchestration Platform in 2026, or Risk Fragmented CX

AI & Automation in CX

IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility

CRM & Customer Data Management

2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure

AI & Automation in CX

Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”

Contact Center & Omnichannel​

Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?

CRM & Customer Data Management

Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns

CRM & Customer Data Management

Stop Guessing! Let Customer Data Platforms Tell You Everything

CRM & Customer Data Management

Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment

AI & Automation in CX

Big CX News from Salesforce, Cloudflare, Five9 & UJET

Contact Center & Omnichannel​

7 Phrases That Calm Angry Customers Down (Without Saying “Calm Down”)

CRM & Customer Data Management

Detaching From AI to Build Meaningful Customer Relationships, TFL Reveals