CRM & Customer Data Management

CRM & Customer Data Management

The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work

Contact Center & Omnichannel​

Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge

AI & Automation in CX

Adecco Targets Majority AI-Driven Revenue in Expanded Salesforce Agentforce Deal

AI & Automation in CX

Big CX News from Salesforce, Zendesk, NiCE & AWS

AI & Automation in CX

Oracle’s CX Growth Lags Despite AI-Powered Cloud Surge

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

CRM & Customer Data Management

Accenture to Acquire Ookla to Bring Network Data Deeper Into Enterprise CX

CRM & Customer Data Management

Formula 1 and Salesforce Expand AI Partnership to Strengthen Digital Fan Engagement

CRM & Customer Data Management

Google Cloud and Nokia Simplify Mobile Network Access for Developers

CRM & Customer Data Management

Salesforce Launches Agentforce for Communications to Target Telecom Efficiency and Customer Retention

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

CRM & Customer Data Management

Salesforce Reframes AI Model Competition Around Enterprise Work and Agents

CRM & Customer Data Management

Navatar Brings an AI CRM Operating Model on Salesforce to Private Markets

CRM & Customer Data Management

Treasure Data Unveils Agentic AI Command Interface for CDPs

CRM & Customer Data Management

Twilio Brings Customer Data Tools to AEG’s Sports and Entertainment Operations

AI & Automation in CX

ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work

Community & Social Engagement

Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions

AI & Automation in CX

UK Government Turns to Private Sector CX Ideas to Fix Public Services