The Past, Present and Future of CRM

CX Today's William Smith hosts Jon Ferrara, Nimble founder and CEO

CRMInsights

Published: June 17, 2021

William Smith

Watch on YouTube.

In this session we discuss the following:

  • The problems that the CRM category emerged to address
  • Surprises in the ways the CRM category has evolved
  • The changes in CRM due to the COVID-19 pandemic
  • The technologies most important to the future of CRM

If you’re looking for more information on this topic visit Nimble.

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