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Home → Customer Analytics & Intelligence
Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Contact Center & Omnichannel
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
Big CX News from Zoho, Google, Cisco, & Salesforce
Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders
Google Launches an AI Agent That Will Call Customer Service for You
Conversational Analytics Is More Accessible Than Ever. Use It
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
CRM & Customer Data Management
What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
Don’t You Call Me a Virgin, Says Virgin Money’s Chatbot
Telefónica Tech Targets Customer Service with New GenAI Platform
Did DeepSeek Just Transform Enterprise AI? Zoom’s CEO Shares His Perspective
Kore.ai Announces AI for Process, Its Second Agentic AI Platform
LinkedIn Sued for Allegedly Using Customer Data to Train AI
Twilio’s Pivot from the Swiss Army Knife of CX to a More Cohesive Platform Is Working
Big CX News from Microsoft, ServiceNow, Cisco, & Verint
Copilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies
Retail CX Is Up, But Consistency Is the Real Battleground
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
