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More from CX Today
Home → Customer Analytics & Intelligence
Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Twilio Offers Organizations a “Real-Time, Unified” View of Their Customers with New Launches
Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice
Conversation Analytics: How to Maximize the Value of Customer Sentiment Data
Contact Center & Omnichannel
Salesforce Targets UK Market – Announces AI Center & Data Cloud on Hyperforce
Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot
HubSpot Announces Sensitive Data Tools for Smart CRM Users
Webex Announces New AI Features, Targeting CX and EX Shortcomings
Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”
CRM & Customer Data Management
Big CX News from AWS, NICE, & Salesforce
AWS Adds an Analytics Data Lake to Amazon Connect, Provides a Single Source for All Contact Center Data
The Expanded Avaya-RingCentral Partnership: A Closer Look
Are Your SMS Messages Reaching Customers? Don’t Take It for Granted
Redcentric Named First UK Provider of Akixi’s CX Analytics for Microsoft Teams
Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI
Afiniti Unveils New AI-Powered Avaya Integration
Big CX News from AWS, Zoom, Salesforce & SugarCRM
Retail CX Is Up, But Consistency Is the Real Battleground
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
