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Home → Customer Analytics & Intelligence
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
How Tui Transformed Customer Experience with Connected Data
Customer Analytics & Intelligence
Salesforce Goes Deeper on Sustainable Tech Development with Ferrovial and NTT DATA
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SAP Launches Generative AI Copilot “Joule”
Amazon Pledges to Invest $4BN in Anthropic, Becomes Its Primary Cloud Provider
Cisco Snaps Up Splunk for $28BN in Major Data, Observability, and Security Play
Why Should You Use Automatic Call Summaries?
Conversation Intelligence Software: An Introductory Guide
Quadient Acquires Daylight Automation, Releases Inspire iForms
Gartner Peer Insights “Voice of the Customer” for Enterprise Conversational AI Platforms 2023
What Is Zoom Revenue Accelerator? Revamping Sales IQ
15 Contact Center Intelligence Best Practices, Strategies, & Tools
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2023
Four steps to use CX data effectively
Contact Center & Omnichannel
Kore.ai Builds Virtual Assistants for the Zoom Contact Center
New Microsoft Dynamics 365 Customer Insights Is Generally Available
Harnessing Real-Time Data for Improved Customer Experience Understanding
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
