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Home → Customer Analytics & Intelligence
Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
What is Dynamics 365 Customer Insights? And How to Use It
CRM & Customer Data Management
Salesforce Products to be Offered on AWS Marketplace in Expanded Partnership
Contact Center & Omnichannel
Cognigy Introduces AI Copilot to Assist Contact Center Agents
Salesforce Launches Analytics App ‘Service Intelligence’
HappyOrNot CEO: “Customer Feedback Insights Must be Layered on Other Metrics”
Uniphore Adds “Unmatched” AI Capabilities to Its X Platform
Sprinklr and WPP Team Up on New ‘CX Live AI’ Offering
SAP Acquires LeanIX, Expands Business Transformation Portfolio
NatWest Augments Its Virtual Agent with Generative AI
Customers Say They Want Choice, But do They?
AI Innovations Coming to Microsoft Dynamics 365 Customer Insights
Meta’s Wake-Up Call: Reimagining Data Collection, Privacy and CX
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
What Does Zoom’s Federated AI Mean for its Customers?
The Latest BIG News from Vonage, Twilio, Avaya, AWS, & IBM
Outreach Integrates AI Insights Tech with Webex
Retail CX Is Up, But Consistency Is the Real Battleground
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
