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Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
MuleSoft and IBM Partner on Digital Experience Integrations
Dataiku Announces New AI Governance and Oversight Features
Qlik Releases New Integrations for AWS
Voice AI Platform Verbit Nabs $250M in Series E Round
Digital Experience Platform Optimizely to Acquire Welcome
CMA Receives Commitments on Google’s Privacy Sandbox
Alvaria Speech and Text Analytics Review
Calabrio: Award-winning Case Studies for How Interaction Analytics Turns Data into Results
ThoughtSpot Valued at $4.2B with New Funding Round
AGAT Launches AI Meeting Assistant for Microsoft Teams and Webex
Kore.ai Partners with NVIDIA to Reduce Customer Churn
Databricks Launches Databricks Partner Connect
Marchex Launches Marchex Anywhere
Gainsight Launches New AI Platform
BigBear.ai and Palantir Integrate to Boost Data Offering
Qualtrics is Moving to AWS to Improve Operational Performance
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Contact Center & Omnichannel
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
