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Home → Customer Analytics & Intelligence
Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Cloud Data Integration Provider Matillion Closes $150M
Symbl.ai: Explaining Conversation Intelligence
Private AI Secures $3.15M to Streamline Privacy Compliance
EY Partners with Snowflake to Leverage their Data Cloud
Ellipsis Health Closes $26M for Behavioural Health Voice Testing
Conversational AI Startup Shelf.io Raises $52.5M
Mindtickle Updates Sales Readiness Platform
InMoment Completes Acquisition of Lexalytics
Customer Data Platform Zeotap Nabs $11M
Tableau Launches New Enterprise Analytics Features
Forth Point Partners with Sisense to Drive Analytics Adoption
Voice AI startup Skit announces $23mn Series B
Cognigy Launches Conversational AI Analytics Suite
Neuron7.ai Emerges from Stealth with $4.2M Funding
Synthetic Voice Startup LOVO AI Raises $4.5M
Worthix Unveils Advanced AI Customer Insight Capabilities
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Contact Center & Omnichannel
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
