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Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
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Voice Startup AMAI Closes $600k Round
Amperity Updates Customer Data Platform
CallMiner Combines Platform with Microsoft Azure Speech to Text
Domo Introduces New Testing Environment for BI Leaders
Sinch Acquires Cloud Conversation App MessengerPeople
Octo Teams up with Dataiku to Drive Data Science Collaboration
Retail CX Is Up, But Consistency Is the Real Battleground
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
