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Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Cognigy Launches Conversational AI Analytics Suite
Neuron7.ai Emerges from Stealth with $4.2M Funding
Synthetic Voice Startup LOVO AI Raises $4.5M
Worthix Unveils Advanced AI Customer Insight Capabilities
Virtual Human Startup Deepbrain AI Raises $44M
Qlik Acquires NodeGraph to Enhance Data Pipelines
Shutterstock Announces API integration with OpenText
IDBS Teams up with Tableau to Expand Analytics Capabilities
Litera Acquires Concep to Drive Data-driven Insights Adoption
Sisense Named a Leader in Augmented Business Intelligence Platforms
Alteryx Becomes Snowflake Network Elite Partner
Drips Expands Conversational AI Platform
Conversational AI Firm Senseforth.ai Raises $14 Million
Text Request Launches New Batch of Integrations and Upgrades
First Customer Insights Engine Retain.ai Raises $23M
Best Speech Analytics Software for Contact Centres
Retail CX Is Up, But Consistency Is the Real Battleground
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
