VOC Trends: Automation, COVID and the Sector’s Future

William Smith

CX Today's William Smith hosts Craig Shull, SVP & GM at GetFeedback

Insights

Watch on YouTube.

In this session we discuss the following:

  •  The key considerations to bear in mind when soliciting feedback
  • The extent emerging technologies such as automation are being deployed in the industry
  • How the pandemic has changed the VoC industry

If you’re looking for more information on this topic visit GetFeedback.

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