Automotive CX News, Interviews & Use Cases

Security, Privacy & Compliance

Third-Party Breach at Red Hat Leaks Data of 21,000 Nissan Customers

AI & Automation in CX

Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications

AI & Automation in CX

AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era

Security, Privacy & Compliance

Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back

Contact Center & Omnichannel​

Beating Tool Fatigue: How Empathic AI Boosts Agent Morale and Performance

CRM & Customer Data Management

Zoho Builds CRM-Based Dealership Platform for Mercedes-Benz India

Contact Center & Omnichannel​

Closing the Digital Experience Gap in the Public Sector

CX Trends

Gartner Reveals Top Tech Trends For 2026

CRM & Customer Data Management

How Automotive Cyberattacks Are Disrupting B2B Customer Experience

Contact Center & Omnichannel​

Why Omni-Data Is More Than Just the Next Contact Center Buzzword

Contact Center & Omnichannel​

Customer Engagement Summit 2025 Set for London Return

CRM & Customer Data Management

Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days

Contact Center & Omnichannel​

Big CX News from Cisco, Microsoft, Salesforce, & Verint

CRM & Customer Data Management

Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea

Customer Analytics & Intelligence

Is NPS Really BS? Another Study Suggests So

Contact Center & Omnichannel​

CX Gets Vertical: Why Retail-Specific Solutions Are the Future