ServiceNow and Accenture have introduced a joint AI-powered cybersecurity offering designed to help enterprises replace legacy risk management platforms while accelerating the adoption of agentic AI across security operations.
The new offering combines managed security services built on the ServiceNow AI Platform with an AI-powered migration solution from Accenture that automates the transition from legacy cybersecurity and risk management systems.
The companies say the initiative addresses the cost and complexity of moving away from established security platforms, two persistent challenges facing enterprise modernization efforts.
Legacy Risk Platforms Face Growing Pressure
The offering reflects the growing connection between cybersecurity resilience, operational continuity and customer trust for customer experience and enterprise technology leaders. As organizations digitize more customer interactions, security incidents can disrupt service delivery, erode confidence and expose sensitive customer data.
That has made faster threat detection, automated risk management and connected governance increasingly important operational requirements, rather than back-office functions.
The challenge is that many organizations are still trying to manage risk across fragmented legacy systems.
In a recent CX Today discussion, Phil Hatton, Senior Director, Customer & Industry Workflows at ServiceNow, warned that disconnected technology environments are already creating measurable business exposure.
“86 percent of IT leaders are saying that fragmented tech stacks are creating both financial strain and security risks.”
That context helps explain why ServiceNow and Accenture are positioning the new offering around both platform consolidation and AI-enabled automation.
According to the announcement, the average cost of a U.S. data breach reached $10.22MN per incident in 2025, while AI is reducing the time between vulnerability discovery and exploitation from months to hours. These trends are driving demand for more automated approaches to cyber risk management.
AI Agents Move Into Risk and Security Workflows
The joint offering includes several AI-enabled managed security services. Unified integrated risk management and third-party risk management capabilities use AI agents to monitor vendors, automate lifecycle management and provide organizations with a centralized view of enterprise risk through the ServiceNow AI Platform.
The companies are also introducing operational technology risk management services that combine IT and industrial infrastructure risk visibility on a single platform. Additional capabilities include proactive compliance management, where AI agents monitor regulatory changes and automate responses to emerging requirements.
The move comes as agentic AI shifts from experimentation into operational workflows. Rather than serving only as decision-support tools, AI agents are increasingly being deployed to monitor environments continuously, coordinate workflows, automate routine responses and assist security teams in managing risk across complex technology estates.
That shift also creates new governance requirements. In a separate CX Today panel, Mark Ashton, Vice President Solution Consulting, Customer Workflows, EMEA at ServiceNow, said that enterprises are already focusing more closely on the security boundaries around AI agents.
“One of the things we’re starting to see and certainly invest in is around the security controls of the agent. Which applications we can log into, which data sets we can see, and you give that to the agents in a really controlled way.”
That issue is likely to become more pressing as AI agents are given access to sensitive risk, compliance, vendor and operational data.
A key component of the partnership is Accenture’s AI-powered migration solution, which is designed to automate the transition from legacy risk platforms to the ServiceNow AI Platform.
The companies indicate the approach can reduce migration costs, minimize operational disruption and shorten implementation timelines. That could appeal to enterprises that recognize the limits of legacy risk systems but remain cautious about the expense and complexity of replacing them.
“Cyber resilience is a clear business imperative as organizations face a growing volume of threats and increasing operational complexity,” said Rex Thexton, Global Chief Technology Officer at Accenture Cybersecurity. “Companies need more than isolated security tools. They need the ability to connect risk insights, automate decision-making, and respond at enterprise scale.”
Governance Becomes Central to Agentic AI Adoption
The announcement builds on the companies’ existing collaboration in governance, risk and compliance services. Accenture was recently recognized as a Leader in the IDC MarketScape Worldwide Cybersecurity Governance, Risk, and Compliance Consulting Services 2025–2026 Vendor Assessment, which highlighted the firm’s partnership with ServiceNow for integrated risk management and third-party risk management.
As enterprises adopt agentic AI, agents acting across security and risk workflows need access to data, systems and policies but that access must be controlled and auditable.
Michael Fauscette, Founder, CEO and Chief Analyst at Arion Research, made that point in the CX Today panel.
“Governance actually is finally starting to be a big conversation and the more customers roll this out and use it, the more this is going to be fundamental. And it’s not governance like we used to think about it, putting it on the top. It’s governance [built it]. Because if you don’t build it in, you’ve got a problem.”
That framing aligns with the positioning of the ServiceNow-Accenture offering, which combines AI automation with integrated workflows and risk visibility.
