Financial Services & Banking CX News, Interviews & Use Cases

CRM & Customer Data Management

Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition

Contact Center & Omnichannel​

Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage

Service Management & Connectivity

Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market

Contact Center & Omnichannel​

BT and Infobip Aim to Unify the Contact Center Space

Contact Center & Omnichannel​

The New Considerations for Contact Center Security & Compliance

Contact Center & Omnichannel​

Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model

CRM & Customer Data Management

Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service

Contact Center & Omnichannel​

CCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?

Contact Center & Omnichannel​

Microsoft’s New Marketplace Can Help Enterprises Improve Customer Experience

Contact Center & Omnichannel​

Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI

Contact Center & Omnichannel​

Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries

Contact Center & Omnichannel​

Customer Engagement Summit 2025 Set for London Return

Contact Center & Omnichannel​

Have Some Empathy: Why Hybrid CX Is the Future (For Now)

Contact Center & Omnichannel​

Most Organizations Lack Effective Risk Controls For AI

CRM & Customer Data Management

Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions

CRM & Customer Data Management

Dreamforce 2025: What Might Salesforce Unveil?