Government & Public Sector CX News, Interviews & Use Cases

Security, Privacy & Compliance

Singaporean Regulator Fines Singtel $774MN for Disruption to Customer Service Lines

AI & Automation in CX

Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce

AI & Automation in CX

Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services

Security, Privacy & Compliance

ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment

AI & Automation in CX

From Pilots to Production: Enterprises Scale AI Agents with Salesforce, Across Policing, Retail, and Sports Media

Security, Privacy & Compliance

Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect

Security, Privacy & Compliance

Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty

Contact Center & Omnichannel​

IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality

Customer Analytics & Intelligence

AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents

AI & Automation in CX

Freshworks Empowers CX Teams with Usable and Uncomplicated AI

Security, Privacy & Compliance

How Enterprises Can Fight Ransomware and Defend Customer Data

Event News

Contact Center Expo UK 2025 – What to Expect

Service Management & Connectivity

ServiceNow Expands Vision For AI Transformation

Contact Center & Omnichannel​

The Top Contact Center Challenges by Industry and How to Solve Them

Contact Center & Omnichannel​

Closing the Digital Experience Gap in the Public Sector

CX TV

Public Sector Contact Centers: The Current State of Play