Healthcare & Life Sciences CX News, Interviews & Use Cases

Contact Center & Omnichannel​

The BPO Wake-Up Call: A Complete Guide for CX Leaders

AI & Automation in CX

The 2026 CX Trends Every Enterprise Should Act On

Security, Privacy & Compliance

Misconfigured Software at Petco Exposes Sensitive Customer Data

AI & Automation in CX

Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications

AI & Automation in CX

From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI

Security, Privacy & Compliance

Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect

AI & Automation in CX

Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises

AI & Automation in CX

Snowflake and Anthropic sign $200MN Deal to Advance Agentic AI for Enterprise Data

Contact Center & Omnichannel​

Why Contact Centers Must Finally Ditch Outdated Auditing Gear

Security, Privacy & Compliance

Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back

AI & Automation in CX

AI Routing in Healthcare is the Cure to Your Ailing Patient Experience

AI & Automation in CX

Is AI Consolidation A Good Thing, or Just the Next Threat for CX Leaders to Overcome?

CX TV

Hardware v Software: The Security Showdown Shaping the Future of Noise Cancellation

Customer Analytics & Intelligence

The Customer Data Platform Shift: Why Enterprises Are Racing to Rebuild Their Data Foundations

Customer Analytics & Intelligence

AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents

AI & Automation in CX

The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025