Healthcare & Life Sciences CX News, Interviews & Use Cases

CRM & Customer Data Management

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow

Contact Center & Omnichannel​

Stop Compliance Failures Before They Cost You

Contact Center & Omnichannel​

Google Is Building AI Mode Agents to Automate Customer Support Tasks

CRM & Customer Data Management

Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days

Contact Center & Omnichannel​

Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk

Customer Analytics & Intelligence

Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown

Customer Analytics & Intelligence

Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case

CRM & Customer Data Management

ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring

Event News

The CX Awards 2025 Winners Announcement

Contact Center & Omnichannel​

What Should You Look for in a Contact Center Virtual Agent?

Contact Center & Omnichannel​

Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study

CX Trends

Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”

Big CX Update

Medallia Snags Former Qualtrics Exec Mark Bishof as CEO

Customer Analytics & Intelligence

The Forrester Wave for Customer Feedback Management 2024: Top Takeaways