Healthcare & Life Sciences CX News, Interviews & Use Cases

CRM & Customer Data Management

Dreamforce 2025: What Might Salesforce Unveil?

Contact Center & Omnichannel​

Stop Blaming Agents: The Real Culprit Behind Poor CX

Event News

Zoomtopia 2025: The Top 10 Announcements

CRM & Customer Data Management

The FBI Warns Salesforce Customers of Increasing Cyber Attacks

Contact Center & Omnichannel​

Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition

CRM & Customer Data Management

Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”

Event News

Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience

Contact Center & Omnichannel​

When AI Sounds Human: What It Means for the Future of Customer Service

CRM & Customer Data Management

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow

Contact Center & Omnichannel​

Stop Compliance Failures Before They Cost You

Contact Center & Omnichannel​

Google Is Building AI Mode Agents to Automate Customer Support Tasks

CRM & Customer Data Management

Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days

Contact Center & Omnichannel​

Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk

Customer Analytics & Intelligence

Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown

Customer Analytics & Intelligence

Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case

CRM & Customer Data Management

ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring