Healthcare & Life Sciences CX News, Interviews & Use Cases

Event News

The CX Awards 2025 Winners Announcement

Contact Center & Omnichannel​

What Should You Look for in a Contact Center Virtual Agent?

Contact Center & Omnichannel​

Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study

CX Trends

Walgreens CEO: “When You Lock Things Up… You Don’t Sell as Many of Them”

Big CX Update

Medallia Snags Former Qualtrics Exec Mark Bishof as CEO

Customer Analytics & Intelligence

The Forrester Wave for Customer Feedback Management 2024: Top Takeaways