Insurance CX News, Interviews & Use Cases

AI & Automation in CX

From Contact Center Containment to Experience: How AI Agents Can Solve Real Problems

Microphone on black background with NiCE and PinDrop logos

Contact Center & Omnichannel​

NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership

Pie chart showing two thirds

AI & Automation in CX

SAP Says Two-Thirds of Deals Now Include Business AI

Unlock Contact Centre ROI with a Smarter Modernization Approach

Contact Center & Omnichannel​

Unlock Contact Centre ROI with a Smarter Modernization Approach

Security, Privacy & Compliance

South Korean Telcos Battle It Out For Customers After Data Leaks

A businessperson trains AI to understand the customer journey - a key skill for the future of sales and marketing

Marketing & Sales Technology

Want to Infuse Customer Data into Your AI Training Strategy? Start Here First

Robotic hand presenting an AI interface with automation, analytics, and chatbot icons over a city skyline

AI & Automation in CX

Stop Counting Minutes & Start Counting Money: Understanding Real AI Agent ROI

Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards

Customer Engagement & Journey Orchestration

Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards

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