Technology & Software CX News, Interviews & Use Cases

Marketing ROI in the Era of Flat Budgets and Rising Expectations

Marketing & Sales Technology

Marketing ROI in the Era of Flat Budgets and Rising Expectations

Mary Ann Miller of Prove discusses how AI agents in customer experience are reshaping fraud prevention and digital identity verification

Security, Privacy & Compliance

As AI Agents Enter Customer Journeys, Enterprises Must Rethink Fraud and Identity

Oracle Fusion Agentic

AI & Automation in CX

Oracle’s Fusion Agentic Applications Push Enterprise AI Past Copilots

Vonage Contact Center ServiceNow Voice integration for agent productivity and workflow automation

AI & Automation in CX

Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration

Crogl Report Finds Enterprises Facing 16 Cyber Attacks a Year Amid Alert Overload

Security, Privacy & Compliance

Crogl Report Finds Enterprises Facing 16 Cyber Attacks a Year Amid Alert Overload

Real-time customer intelligence

Customer Analytics & Intelligence

CX Teams Are Stuck In The Measurement Trap, Real-Time Intelligence Is The Exit

Security, Privacy & Compliance

Cisco Warns on AI Agent Risks, Launches New Security Capabilities

httpsinvestor.uber.comnews-eventsnewspress-release-details2026Uber-and-Rivian-Partner-to-Deploy-up-to-50000-Fully-Autonomous-Robotaxis-2026-TViR4R05gidefault.aspx

AI & Automation in CX

Uber and Rivian’s Driverless Rides Are Coming, But Is The CX Model Ready?

Avaya Nexus mission-critical voice platform for regulated industries

AI & Automation in CX

Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centers

AI in CX

AI & Automation in CX

The Trust Gap Killing AI Rollouts in CX, And How Leaders Fix It

Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources

Contact Center & Omnichannel​

Five9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, Sources

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