Marketing & Sales Technology

Marketing & Sales Technology

No Plug-Ins, No Hassle: Payments Go Native in Zendesk

Workforce Engagement Management

Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.

CRM & Customer Data Management

Customer Service CRM: The Latest Trends, Features, & Providers 

CRM & Customer Data Management

HubSpot Service Hub: An Introduction, Features, & Pricing

CRM & Customer Data Management

HubSpot Smart CRM: Everything You Need to Know

CRM & Customer Data Management

What Is HubSpot Breeze, and How Does It Work?

Contact Center & Omnichannel​

Big CX News from Google, Cisco, HubSpot, & Pega

Customer Analytics & Intelligence

HubSpot Handles 35 Percent of Customer Queries with Its Own Bot

CRM & Customer Data Management

7 CRM Solutions for Small Businesses to Consider in 2025

CRM & Customer Data Management

HubSpot’s Prospective AI Agent Platform Races Past 500,000 Users

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, HubSpot, & Avaya

CRM & Customer Data Management

HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users

CRM & Customer Data Management

HubSpot’s Acquisition of Frame.ai Bolsters Breeze & Its AI Scalability

CRM & Customer Data Management

15 Customer Experience Technology Predictions for 2025

CRM & Customer Data Management

10 CRM Platform Providers to Watch Out for in 2025

Contact Center & Omnichannel​

Big CX News from Salesforce, Twilio, Microsoft, & HubSpot

CRM & Customer Data Management

HubSpot Ventures Makes Agentic AI for SMBs a Primary Investment Goal for 2025

CRM & Customer Data Management

Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown