Editorial Type
Tech Categories
Hot Topics
Business Priorities
Industry Verticals
Connect
More from CX Today
Home → Marketing & Sales Technology
Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
CRM & Customer Data Management
HubSpot INBOUND 2025: The Top 10 Announcements
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
Big CX News from Verint, Accenture, Google & Avaya
Customer Analytics & Intelligence
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
Big CX News from Microsoft, Salesforce, Cisco & NiCE
The Google-Salesforce Customer Data Breach: What Really Happened?
How to Stop Your Sales Teams From Hurting CX
The Agentforce Sales Lessons Every Enterprise Needs
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
37% of Consumers Have Already Moved On – Is Your Attribution Strategy Ready?
Lean DTC Teams Are Struggling With Personalization, Not Technology
