Marketing & Sales Technology

Marketing & Sales Technology

No Plug-Ins, No Hassle: Payments Go Native in Zendesk

Workforce Engagement Management

Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.

Contact Center & Omnichannel​

Medallia Marketing Experience Added to Salesforce AppExchange

CRM & Customer Data Management

Plannuh Marketing Platform Debuts Salesforce Integration

Marketing & Sales Technology

AnyRoad Debuts Field Marketing Data Collection Solution

CRM & Customer Data Management

Oktopost Receives $20mn for Social Marketing Platform

Contact Center & Omnichannel​

Salesforce Introduces Marketing Cloud for Non-profits

CRM & Customer Data Management

Marketing 360 CRM Launches Small Business Benefits

Contact Center & Omnichannel​

Drift Debuts Conversational Marketing Tools

CRM & Customer Data Management

SugarCRM Extends SugarPredict AI Engine to Marketing

Contact Center & Omnichannel​

Smashing the Artificial Separation Between Customer Service and Marketing

Customer Analytics & Intelligence

Introducing SO Connect: A Marketing Solution for Offline Businesses

Contact Center & Omnichannel​

NewVoiceMedia Appoints John Eng as New Chief Marketing Officer