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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing
Zeta Global Partners With Open AI To Expand Marketing Capabilities
Customer Analytics & Intelligence
Accenture Acquires Faculty to Scale Safe Enterprise AI
Want to Infuse Customer Data into Your AI Training Strategy? Start Here First
You’re Missing the Secret to Choosing AI Personalization Engines That Pay Off
Event-Driven Orchestration in Retail is the Margin Saver Your Brand Needs
Get Ready for AI RevOps: The Revenue Org Is About to Change
Stop Service Lag: Explore Event-Driven Orchestration in Telecom and Utilities
If You Don’t Check for AI Transparency in Marketing Tools, You’re Risking Customer Trust
The 5 Superpowers of the Modern Copilot for Sales
Buyer Attention Waning? Marketing Fatigue Is Killing Your Funnel
AI & Automation in CX
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
Sales Team Upskilling for Enterprise AI Adoption
Machine Customers and Sales: The $30 Trillion Opportunity Few CROs Are Preparing For
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
5 Things To Do Before You Buy Your Next Martech Tool
Why Most Marketers Can’t Actually Prove ROI – And What’s Changing
The Future of Marketing: How Brands Can Build Trust in an AI-Driven World
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
