Editorial Type
Tech Categories
Hot Topics
Business Priorities
Industry Verticals
Connect
More from CX Today
Home → Marketing & Sales Technology
Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Contact Center & Omnichannel
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
The Latest BIG News from Cisco, Salesforce & Accenture
Salesforce Axes Search In Favor of Agentforce, Users Push Back
CRM & Customer Data Management
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
Explainer: Reducing Time To Resolution with CX Automation
Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
Dreamforce 2025: What Might Salesforce Unveil?
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
Why Most Marketers Can’t Actually Prove ROI – And What’s Changing
The Future of Marketing: How Brands Can Build Trust in an AI-Driven World
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
