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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
CRM & Customer Data Management
HubSpot INBOUND 2025: The Top 10 Announcements
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Contact Center & Omnichannel
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
Big CX News from Verint, Accenture, Google & Avaya
Customer Analytics & Intelligence
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
Big CX News from Microsoft, Salesforce, Cisco & NiCE
The Google-Salesforce Customer Data Breach: What Really Happened?
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
Why Most Marketers Can’t Actually Prove ROI – And What’s Changing
The Future of Marketing: How Brands Can Build Trust in an AI-Driven World
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
