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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
CRM & Customer Data Management
Using CRM Pricing Models in the AI Era, What’s Going to Change?
Contact Center & Omnichannel
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Cisco Introduces the Webex Contact Center for Salesforce
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
The Latest BIG News from Cisco, Salesforce & Accenture
Salesforce Axes Search In Favor of Agentforce, Users Push Back
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
Explainer: Reducing Time To Resolution with CX Automation
Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
Lean DTC Teams Are Struggling With Personalization, Not Technology
AI & Automation in CX
Why Your Brand Is Invisible in AI Search and What Marketers Must Fix
Why In-Person Marketing Is Still Broken: How to Transform Event Marketing
Why Most Marketers Can’t Actually Prove ROI – And What’s Changing
The Future of Marketing: How Brands Can Build Trust in an AI-Driven World
