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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
CRM & Customer Data Management
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Customer Analytics & Intelligence
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
Microsoft vs. Salesforce: How Do They Compare on CRM?
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
HubSpot Has Rebuilt Its Funnel, and It’s Working
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
Salesforce to Acquire Bluebirds, Continues to ‘Agentify’ the Enterprise
Contact Center & Omnichannel
Salesforce & ServiceNow Invest $1.5BN in Genesys
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Salesforce Channels Is a Big Step In Converging CRM & UCaaS
The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways
Is Salesforce the CRM Villain of 2025?
10 Agentforce Case Studies, and What We Learned from Them
Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value
What Is CRM (Customer Relationship Management)? The Comprehensive Guide
Why Most Marketers Can’t Actually Prove ROI – And What’s Changing
The Future of Marketing: How Brands Can Build Trust in an AI-Driven World
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
Service, Sales, & Marketing: How to Unite Your Customer-Facing Teams – #CXTrends24
