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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Using Data Analytics to Retain Customers and Protect Revenue
Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing
Zeta Global Partners With Open AI To Expand Marketing Capabilities
Customer Analytics & Intelligence
Accenture Acquires Faculty to Scale Safe Enterprise AI
Want to Infuse Customer Data into Your AI Training Strategy? Start Here First
You’re Missing the Secret to Choosing AI Personalization Engines That Pay Off
Event-Driven Orchestration in Retail is the Margin Saver Your Brand Needs
Get Ready for AI RevOps: The Revenue Org Is About to Change
Stop Service Lag: Explore Event-Driven Orchestration in Telecom and Utilities
If You Don’t Check for AI Transparency in Marketing Tools, You’re Risking Customer Trust
The 5 Superpowers of the Modern Copilot for Sales
Buyer Attention Waning? Marketing Fatigue Is Killing Your Funnel
AI & Automation in CX
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
Sales Team Upskilling for Enterprise AI Adoption
Machine Customers and Sales: The $30 Trillion Opportunity Few CROs Are Preparing For
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
How to Stop Your Sales Teams From Hurting CX
The Agentforce Sales Lessons Every Enterprise Needs
CRM & Customer Data Management
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
37% of Consumers Have Already Moved On – Is Your Attribution Strategy Ready?
Lean DTC Teams Are Struggling With Personalization, Not Technology
