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Marketing & Sales Technology
No Plug-Ins, No Hassle: Payments Go Native in Zendesk
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
CRM & Customer Data Management
Dreamforce 2025: What Might Salesforce Unveil?
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Contact Center & Omnichannel
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
HubSpot INBOUND 2025: The Top 10 Announcements
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
Big CX News from Verint, Accenture, Google & Avaya
Customer Analytics & Intelligence
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
Lean DTC Teams Are Struggling With Personalization, Not Technology
AI & Automation in CX
Why Your Brand Is Invisible in AI Search and What Marketers Must Fix
Why In-Person Marketing Is Still Broken: How to Transform Event Marketing
Why Most Marketers Can’t Actually Prove ROI – And What’s Changing
The Future of Marketing: How Brands Can Build Trust in an AI-Driven World
