CX Today’s David Dungary hosts Courtney Goodsell, Product Manager at Mavenoid. In this session we discuss the following:
- What is effective self-service?
- Why are so many companies falling short when it comes to their self-service solutions?
- What kinds of self-service optimisations are having the biggest impact on CX?
- When it comes to implementation, what kinds of challenges do businesses need to overcome in order to get maximum ROI from their self-service solution?
