Latest Agentforce News

Customer Engagement & Journey Orchestration

Why Salesforce Agentforce Contact Center Just Changed the Automation Scorecard

Workforce Engagement Management

Managing Humans and AI in One Contact Center Was Theory. Salesforce Wants It Operational

Workforce Engagement Management

Salesforce CMO Annie Weinberger on the Future of Workforce Engagement at CCW 2026

CRM & Customer Data Management

Salesforce Makes Agentforce Commerce Generally Available Ahead of Peak Season

CRM & Customer Data Management

Salesforce Expands Headless 360 Vision with Contentful Acquisition

CRM & Customer Data Management

“In Sales, We Still Scale” Salesforce Draws the Line on AI Replacing Sellers

AI & Automation in CX

Salesforce’s AI Agents Are Now Outworking Its Human Support Teams

AI & Automation in CX

Is Agentforce Contact Center the Fix for CX Fragmentation, or a New Risk Layer?

AI & Automation in CX

Why Salesforce’s Agentforce Contact Center Won’t End the CCaaS-CRM Battle

Contact Center & Omnichannel​

Agentforce Contact Center and the New Battle Line: Where Should CX Live?

AI & Automation in CX

Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys